Bajemat Privacy Policy

Protecting your privacy at Bajemat is our highest priority. We understand that when you register on an online gaming platform, you place a special trust in us — and we are always committed to honoring that trust.

This Privacy Policy document details what types of information Bajemat collects, why it is collected, how it is used, under what circumstances it may be shared with third parties, and what steps we take to protect your data. You have every right to read and understand this policy.

Bajemat believes transparency is the best policy. We do not hide our data collection practices behind obscure terms or complex legal language. Every user can see exactly where their data goes and what it is used for. That is the foundation of our privacy culture.

Bajemat collects two types of information — data you provide directly, and data collected automatically. Each category is explained in detail below.

Beyond the information you provide during registration, certain technical data is automatically collected while you use the Bajemat platform. This data is used to maintain site security and enhance the user experience.

Bajemat uses your information only for specific, legitimate purposes. We never use your data for anything not outlined in this policy.

• Account management: For registration, login, password recovery, and account verification.
• Payment Processing: Financial information is used to process deposits and withdrawals.
• Customer Service: Your data is used to resolve your complaints and inquiries.
• Security Assurance: To detect and prevent fraud, money laundering, and other illegal activities.
• Legal obligations: To meet the requirements of the relevant regulatory authorities.
• Service Improvement: To improve platform performance, gaming experience, and interface.
• Personalized Offers: To show you relevant bonuses and promotions based on your preferences.

Bajemat does not generally share your personal information with third parties. However, in certain situations, sharing limited data may be necessary. In every such case, the protection of your information is ensured.

• Payment Processor: Only the information necessary to complete transactions is shared with payment partners such as Mobile Banking, Nagad, and Rocket.
• Legal obligations: Providing information in response to court orders, government investigations, or regulatory authority requests is a legal requirement.
• Technology Service Provider: Minimal data may be shared with trusted technology partners for hosting, cybersecurity, and analytics services, always under NDA agreements.
• Fraud Prevention: Limited data may be shared with specialized security agencies to help identify fraudulent activity.

Bajemat uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

• Essential cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional cookies: Remembers your language preference, theme settings, and other personal preferences.
• Analytics Cookies: Used to understand which sections of the site receive the most traffic and to improve overall performance.
• Security Cookies: Helps prevent fraudulent logins and cyberattacks.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.

Bajemat does not retain your data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected.

• Active account data — retained for the entire duration the account remains active.
• Financial transaction records — minimum 5 years, in accordance with AML policy.
• KYC verification documents — up to 7 years, as required by regulatory obligations.
• After account closure — limited data is retained until legal requirements are fulfilled.
• Marketing preferences — until you withdraw your consent.

Bajemat believes you should have full control over your own data. We therefore provide you with the following rights:

To exercise any of these rights, please contact our support team. We will do our best to respond to your request within 30 business days.

Bajemat employs industry-leading technical and administrative safeguards to protect your data. Our security framework is multi-layered and continuously updated.

• 256-bit SSL/TLS Encryption: All data transmissions are carried out through encrypted channels, protecting against interception.
• Two-Factor Authentication (2FA): An extra layer of account security — login is not possible with a password alone.
• Firewall & Intrusion Detection: Suspicious activity is monitored in real time.
• Regular Security Audits: Third-party cybersecurity experts regularly audit and test our systems.
• Data Backup: Your data is backed up across multiple secure servers to prevent any loss due to technical issues.
• Employee training: All Bajemat employees receive regular training on data privacy and are bound by strict confidentiality agreements.

Bajemat strictly does not serve anyone under the age of 18. Protecting the privacy of minors is a matter we take very seriously.

• Age verification is mandatory at the time of registration.
• If a minor's data is identified, the account is immediately closed and the data is deleted.
• We do not intentionally collect information from anyone under the age of 18.
• Parents may request the deletion of their child's data.

If you become aware that a minor is using Bajemat, please notify our support team immediately. To learn more about responsible gaming, visit our Responsible Gaming View the page.

Bajemat reserves the right to update this Privacy Policy at any time. For significant changes, you will be notified via your registered email or through a notice on the site. Continued use of the site after any changes constitutes acceptance of the updated policy.

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to our support team. We're always ready to assist you fully.